The problem
Callbacks and emergency calls piled up on whiteboards. Dispatchers guessed drive times and double-booked senior techs.
What we built
Custom AI app reads open jobs, tech skills, and traffic patterns — suggests the next three assignments with plain-English reasoning dispatchers can override.
- ServiceTitan API
- Custom web dashboard
Results
−22%
Missed callbacks
−6 hrs / week
Dispatcher screen time
+17%
Same-day completion
“It feels like a second dispatcher who never gets tired — but we stay in control of every assignment.”
Live preview
Dispatch Copilot
Today · 14 open jobs3 AI suggestions
Mike R.Best fit
No heat — Oak St
2.1 mi · gas cert
Ana T.Alt
Maintenance — Plaza
On route after #402
Interactive walkthrough
Callbacks and emergency calls piled up on whiteboards. Dispatchers guessed drive times and double-booked senior techs.
- −22% — Missed callbacks
- −6 hrs / week — Dispatcher screen time
- +17% — Same-day completion