The problem
Techs forgot recap texts; office chased Google reviews manually days after the job.
What we built
When Jobber marks a job complete, AI sends a personalized recap SMS, then a review link 48 hours later — with escalation if the customer replies upset.
- Jobber
- Twilio SMS
- Slack alerts
Results
+40%
Google reviews / quarter
2 min vs 2 days
Follow-up lag
+28%
Upsell mentions logged
“Customers think we hired more office staff. It's the same three people — just not drowning.”
Live preview
Jobber → SMS
Hi Mr. Patterson — ProFlow wrapped your water heater install today. Everything tested OK. Reply if you notice anything odd.
Thanks! Appreciate the quick work.
Mind leaving a quick Google review? Link: g.page/proflow…
Sent 48h after job · Jobber trigger
Interactive walkthrough
Techs forgot recap texts; office chased Google reviews manually days after the job.
- +40% — Google reviews / quarter
- 2 min vs 2 days — Follow-up lag
- +28% — Upsell mentions logged